Refund Policy

YOLDCOMPANY · Cosmify (우꾸)

Effective Date: January 1, 2026

This Refund Policy is provided in both Korean and English. In the event of any discrepancy in interpretation, the Korean text shall prevail.

YOLDCOMPANY ("Company") operates the following refund policy for Cosmify (cosmify.app) in accordance with applicable consumer protection laws. Global users pay via Stripe; Korean users pay via Toss Payments. Refund eligibility and processing procedures are the same regardless of payment method.

1. Pass Purchases (Basic / Master Pass)

① Passes are digital products that unlock assets permanently and immediately upon successful payment.
② Because the content is delivered and made accessible at the moment of purchase, refunds are generally not available once a Pass has been activated. This is consistent with standard digital goods policies under applicable e-commerce consumer protection regulations.
③ Exceptions — a refund may be requested in the following cases:
  - The Pass assets were not unlocked after a successful payment (service error attributable to the Company)
  - The same Pass was charged more than once due to a technical error (duplicate payment)
④ Refund requests must be submitted within 7 calendar days of the purchase date to: official@yoldcompany.com

2. AI Credit Purchases

① AI Credits are prepaid credits that are issued to your account immediately upon successful payment.
② Refunds are generally not available once credits have been issued to your account.
③ Exceptions — a refund may be requested in the following cases:
  - Credits were not issued after successful payment (service error)
  - The same product was charged more than once due to a technical error (duplicate payment)
④ Refund requests must be submitted within 7 calendar days of the purchase date.

3. Company-Attributable Refunds (General)

Regardless of the above, the Company will process refunds where:
① A service error attributable to the Company resulted in payment being charged but content not being delivered.
② A clear defect or malfunction in the Service is verified to be the Company's responsibility.

4. Refund Process

① Submit your refund request via email to official@yoldcompany.com or through the in-service contact form.
② Required information: full name, account email address, order number, and reason for the refund request.
③ The Company will review and respond within 3 business days of receiving the request.
④ Approved refunds are returned to the original payment method:
  - Stripe (global): typically 5–10 business days, subject to the card issuer's policy
  - Toss Payments (Korea): typically 3–5 business days, subject to the card issuer's policy

5. Free Welcome Credit

The 1 AI Credit granted to new users upon registration is a complimentary benefit provided by the Company and is not eligible for monetary refund.

6. Contact

- Email: official@yoldcompany.com
- Business Hours: Monday–Friday 10:00–18:00 KST (excluding Korean public holidays)
- YOLDCOMPANY (욜드컴퍼니) · Representative: Dongkwon Kim
- Business Registration No.: 561-52-00765